Previous incidents

The EU service issue should now be resolved and service in EU should be normalising.

We apologize for the inconvenience caused and appreciate your patience while our engineers worked to restore service.

We will be preparing and sharing a post-mortem report with further details on the incident and the actions being taken to prevent similar issues in the future.

The integration is stabilising again. We keep monitoring the situation together with our partner to confirm full resolution.

The issue affected Agria Finland too, as Agria made the decision to close direct claim handling to mitigate further issues. The claim handling is now open in all countries again.

We have identified a plausible root cause and have mitigated the slowness for the time being. We are continuing to monitor the situation closely, but services in the EU region should now be returning to normal.

System load has now re-normalised, and system performance has been restored. We apologise for any inconvenience caused

We have identified the issue, and a fix has now been implemented.

We apologize for the inconvenience this has caused and appreciate your patience while we worked to resolve it.

We have released a fix this morning which has corrected the problem. Customers in Swedish can now create E-Prescription from within Provet directly.

We continue monitoring the situation to confirm the complete resolution.

The service is now fully restored.

We apologise for the inconvenience this caused.

We will investigate the incident thoroughly and share a post-mortem once completed.

The release containing all major UI fixes for Provet Cloud has now been deployed to production across all environments.

We will continue resolving smaller UI issues over the coming days, but for now this incident is considered resolved.

We apologize for the inconvenience this caused and appreciate your patience while the issues were being addressed.

The issue has now been resolved across all environments.

Thank you for your patience, and we apologize for the inconvenience this caused.

The cleanup of all affected claims is now complete, and the issue is fully resolved.

We apologise for any inconvenience this may have caused.