Previous incidents
Provet SMS service down
Resolved Feb 28 at 08:17am UTC
SMS service restored to normal service for all environments
5 previous updates
Provet Pay Downtime
Resolved Feb 07 at 10:28am UTC
Provet Pay issue has now been resolved. Thank you for your patience
1 previous update
Unable to use bundles within consultations
Resolved Jan 28 at 11:35am UTC
Issue now resolved, thank you for your patience.
1 previous update
EU environment unavailable
Resolved Jan 23 at 01:12pm UTC
Database cluster has been restored and is back up and running. Normal use of the system restored as well. Further analysis of the incident will be done to determine cause of the downtime.
3 previous updates
Klarna configuration issue effecting all UK customers
Resolved Jan 20 at 08:04pm UTC
Issue identified and fixed. All successful Klarna payments now reflecting as paid on Provet Cloud. Payment dates will be manually corrected to date of payment.
1 previous update
Provet Pay payouts suspended for certain customers
Resolved Jan 20 at 08:02pm UTC
The payout delay for payouts expected on 16th & 17th January (which would be for 15th & 16th) has been as a result a configuration issue with Provet Pay payout logic. Due to the error the payouts had been initiated at a slower regular bank transfer which usually takes few business days to complete. We've restored the normal priority payout schedule Friday morning (on January 17th) and normal payouts resumed from then onwards, arriving by the next business day as usual.
The payouts for Janua...
1 previous update