The EU service issue should now be resolved and service in EU should be normalising.

We apologize for the inconvenience caused and appreciate your patience while our engineers worked to restore service.

We will be preparing and sharing a post-mortem report with further details on the incident and the actions being taken to prevent similar issues in the future.

We have identified a possible cause to the issue, and the service should now be normalising again.

We are still monitoring the situation

Some customers are currently unable to access Provet and may receive error 500 or 502 pages. We are aware this is affecting Core operations, any for many EU customers Provet is offline.

This incident is still under investigation by our engineering team who are working hard to get this fixed, however, at the moment we do not have a timeframe for resolution. We'll share a further update as soon as we have more information.

EU Service Outage

We are aware of an issue currently affecting the EU environment.

Our engineering team is actively investigating and working to restore service as quickly as possible.

We apologize for the inconvenience and appreciate your patience while we resolve the issue.