Previous incidents

January 2025
Jan 28, 2025
1 incident

Unable to use bundles within consultations

Degraded

Resolved Apr 15 at 07:18am UTC

Incident report: https://cloud.nordhealth.com/index.php/s/Nii7MBaqg2J3T8b

2 previous updates

Jan 23, 2025
1 incident

EU environment unavailable

Downtime

Resolved Apr 15 at 07:34am UTC

Incident report: https://cloud.nordhealth.com/index.php/s/Nii7MBaqg2J3T8b

4 previous updates

Jan 16, 2025
2 incidents

Provet Pay payouts suspended for certain customers

Degraded

Resolved Apr 15 at 10:02am UTC

Incident report: https://cloud.nordhealth.com/index.php/s/NWqMcFioZjtqSKN

2 previous updates

Klarna configuration issue effecting all UK customers

Degraded

Resolved Jan 20 at 08:04pm UTC

Issue identified and fixed. All successful Klarna payments now reflecting as paid on Provet Cloud. Payment dates will be manually corrected to date of payment.

1 previous update

December 2024
No incidents reported
November 2024
Nov 20, 2024
1 incident

PDF Label printing - Error creating label

Degraded

Resolved Apr 15 at 07:35am UTC

Incident report: https://cloud.nordhealth.com/index.php/s/mqeNjmFDHMSy3FN

3 previous updates

Nov 07, 2024
1 incident

Issue sending insurance claims

Degraded

Resolved Nov 07 at 09:10am UTC

Thank you for your patience! The fix has been deployed and the buttons to save, create, and send the insurance claims has been resolved.

3 previous updates