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Degraded

PDF Label printing - Error creating label

Nov 20 at 11:41am UTC
Affected services
EU
Enterprise
EU
Enterprise

Resolved
Nov 20 at 12:20pm UTC

The issue has been resolved and PDF functions should be working as normal.

Updated
Nov 20 at 11:44am UTC

We have identified the cause and the correction is being applied. We expect full resolution within 15 minutes.

Created
Nov 20 at 11:41am UTC

Clinics are reporting that PDF label printing is not working. Labels are being printed with an error message that they cannot be converted to PDF. Resolution is currently being actioned.