Rollback completed, invoice button is accessible via consultation page.

This issue has been resolved. Payment processing is returned to normal operations.

A fix was released to Production environments of InvoiceXpress.

Following an automatic maintenance performed by the service provider, the database instance failed to reconnect automatically, resulting in a partial service outage.

Full service has now been restored for the US environment and system performance is back to normal.

Functionality of the AI patient history summary feature has now been fully restored, have a great week!

The EU service issue should now be resolved and service in EU should be normalising. We apologize for the inconvenience caused and appreciate your patience while our engineers worked to restore service. We will be preparing

and sharing a post-mortem report with further details on the incident and the actions being taken to prevent similar issues in the future.

The integration is stabilising again. We keep monitoring the situation together with our partner to confirm full resolution. The issue affected Agria Finland too, as Agria made the decision to close direct claim handling to mitigate further issues. The claim handling is now open in all countries again.

We have identified a plausible root cause and have mitigated the slowness for the time being. We are continuing to monitor the situation closely, but services in the EU region should now be returning to normal.

System load has now re-normalised, and system performance has been restored. We apologise for any inconvenience caused.

We have identified the issue, and a fix has now been implemented. We apologize for the inconvenience this has caused and appreciate your patience while we worked to resolve it.

The data has been re-ingested and Client Reporting pipelines are fully functional.

Maintenance ended

We have released a fix this morning which has corrected the problem. Customers in Swedish can now create E-Prescription from within Provet directly.

We continue monitoring the situation to confirm the complete resolution.