**Resolved**

This issue is now resolved and Provet is working normally for all affected clinics in the US region.

Between around 10:15 and 11:00 BST (05:15–06:00 EDT / 02:15–03:00 PDT) on 30 September, some US clinics saw a 500 error when trying to access Provet. This was caused by a capacity issue with one of our US databases. Our team added extra capacity and service has been restored. We'll keep monitoring closely.

If you're still having trouble, try refreshing your browser. If the problem continues, please contact our Support team.

We're sorry for the disruption this caused, and thank you for your patience.

This incident is now resolved.

The fix has been live across all Provet clusters since 15:45 CEST on 22 September, and SMS reminders and confirmations have been sending normally since then.
Some reminders and confirmations scheduled between the evening of 20 September and 15:45 CEST on 22 September were not delivered. Due to the time-sensitive nature of these reminders it was not possible to resend these within the timeframe needed.

If you have concerns about a specific client or appointment from this period, please contact Provet Support.

We're sorry for the disruption and thank you for your patience.

This issue has been resolved. Payment processing is operating normally.

The issue causing client and patient detail pages to load as blank for some of our clinics has been resolved. The underlying change that caused the issue has been rolled back, and all client and patient pages are loading normally again. If you still experience a blank page, please refresh your browser.

We sincerely apologize for the disruption this caused to your workflow. A permanent fix has been prepared to ensure this issue does not recur when the updates are redeployed.

The shopping cart button in the refills section of the client record is working again. The change that caused the issue has been rolled back, and refills can once more be added to a counter sale from the client record. If you still see the button greyed out, please refresh the page.

We are sorry for the disruption this caused to your day. A permanent fix has been prepared so the issue does not return when the release is redeployed.

Customer impact is mitigated. We will be in contacted with affected customers regarding remediation steps.

All new payment links statuses are being reflected correctly in Provet.
Affected transactions will be corrected

We have rolled back to a version prior to the breaking change of the custom integration button on consultation page.

The fix is live in production and Enter works normally again in clinical notes. Thanks for your patience.

Rollback completed, invoice button is accessible via consultation page.

This issue has been resolved. Payment processing is returned to normal operations.

A fix was released to Production environments of InvoiceXpress.

Following an automatic maintenance performed by the service provider, the database instance failed to reconnect automatically, resulting in a partial service outage.

Full service has now been restored for the US environment and system performance is back to normal.