Incident Report: Counter Sale and Invoice Issues – Version 2.9.7 Release

We would like to inform you about an incident that occurred during the release of Provet Cloud version 2.9.7. This report provides an overview of the issue, how we addressed it, and the steps we are taking to prevent similar incidents in the future.

The full text of the report can be found at: https://cloud.nordhealth.com/index.php/s/TZ2cbt2SkSxZ78R

Invoicing functionality restored now to all environments. A post-mortem and incident report will be added to this incident.

Work on restoring full invoicing functionality to the EU environment continues. We will update again as more information is available

All environments, except EU have been restored to working condition. EU is still being worked on

We are currently experiencing a malfunction with invoice finalizations. We have identified the issue and are working on releasing solution shortly.