Previous incidents
EU service degraded
Resolved Feb 05 at 08:00am UTC
We have identified the root cause and the service should now be normalising again. Apologies for the inconvenience this caused.
1 previous update
Pegasus service degradation
Resolved Jan 29 at 10:06am UTC
Service in Pegasus has now normalised. We apologise for the inconvenience
2 previous updates
Online booking disabled
Resolved Jan 23 at 08:30pm UTC
All online booking services are now fully operational.
The legacy online booking module, including embedded online booking, is functioning as expected following the latest fixes. We will continue to monitor the service closely to ensure ongoing stability.
Thank you for your patience and understanding throughout this incident.
6 previous updates
EU Service Degraded
Resolved Jan 19 at 04:40pm UTC
Service in the EU has now normalised. We apologise for the inconvenience this caused.
1 previous update
EU service degraded
Resolved Jan 07 at 04:53pm UTC
Emergency maintenance has been completed. Customers should be able to use Provet again.
The team will still monitor the situation.
Apologies for the maintenance taking longer than expected.
3 previous updates
Pegasus service degradation
Resolved Jan 07 at 12:12pm UTC
Service in Pegasus is now normalising. We apologize for the inconvenience.
2 previous updates
Pegasus service down
Resolved Jan 07 at 12:12pm UTC
Service in Pegasus is now normalising. We apologize for the inconvenience.
1 previous update
EU service degraded
Resolved Dec 17 at 01:40pm UTC
01:40pm UTC UPDATE: Service normalised; Performance degradation and partial downtime was caused by a blocked database migration during release, resulting in locked queries and elevated load on EU database writers. We apologize for the inconvenience this caused
1 previous update