AI patient history summary not loading

Resolved

Functionality of the AI patient history summary feature has now been fully restored, have a great week!

Mon, Jun 22, 2026, 08:59 AM

(4 days ago)

Affected components

No components marked as affected

Updates

Resolved

Functionality of the AI patient history summary feature has now been fully restored, have a great week!

Mon, Jun 22, 2026, 08:59 AM

Monitoring

We have finished testing, and happy to confirm the fix works. We have started to roll it out, and you should see it live in your clinic shortly!

Fri, Jun 19, 2026, 01:16 PM(2 days earlier)

Monitoring

Fix deployed, now in testing

Fri, Jun 19, 2026, 11:59 AM(1 hour earlier)

Identified

We have identified the issue and are working on a fix

Fri, Jun 19, 2026, 10:47 AM(1 hour earlier)

Investigating

Clicking the 'Summarise history' button shows an error instead of loading the summary.

Fri, Jun 19, 2026, 10:11 AM(35 minutes earlier)